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By entering our website you agree to our Terms & Conditions and Privacy Policy. For information on alcohol responsibility, visit drinkaware.co.uk

Privacy and cookies policy

Who we are

The Famous Grouse is owned by Highland Distillers Limited, a private limited company (registered in Scotland No. SC158731), and our registered office is at 100 Queen Street, Glasgow G1 3DN.

Overview

Edrington is committed to protecting and respecting the privacy of its consumers’ personal information.   Looking after the personal data that we collect on our consumers is a priority for us and we want you to be confident that your information is in safe hands.  We’ve developed this Privacy Policy to let you know:

  • What types of personal data we collect;
  • How we collect personal data;
  • When and why we share it with other organisations, including the types of organisations involved;
  • How long we keep personal data for; and
  • The rights and choices you have with regards to your personal data.
What types of Personal Data do we collect about our Consumers?
  • Your name, age/date of birth (for age verification purposes) and location;
  • Your contact details: postal addresses including billing and delivery addresses, contact telephone numbers;
  • Details of purchases and orders made by you;
  • When you make a purchase or place an order with us, your payment card details;
  • Your correspondence and communications with The Famous Grouse;
  • Personal data which you have maybe shared via a public platform (such as on The Famous Grouse’s Facebook or Instagram feed);
  • Your communication and marketing preferences;
  • Your interests, preferences, feedback and survey responses;
  • Online browsing activities on The Famous Grouse’s website.
How do we collect your personal data?

We collect your personal data when:

  • You subscribe to receive our newsletter;
  • You make an online purchase or place an order online for a product or merchandise;
  • You enter a ballot or competition related to The Famous Grouse or one of The Famous Grouse’s products;
  • When you attend one of our events or visit one of our sites;
  • When you contact us, for whatever reason.
How do we use your personal data?

Edrington (and trusted partners acting on our behalf) use your personal data:

  • With your agreement, to provide you with information, products or services that you request from us, or which we feel may interest you (but only when you’ve given your consent to be contacted by us);
  • We may send you personalised communications based on your preferences, and use of The Famous Grouse’s products;
  • To verify your identity and your age;
  • For crime and fraud prevention, detection and related purposes;
  • To enable Edrington to manage any customer service interactions with you;
  • To ensure that our web content is presented in the most efficient way for you and your computer;
  • To allow you to participate in interactive features on our website, when you choose to do so; and
  • Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
What is a cookie?

A cookie is a small file of letters and numbers that we store on your browser of the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. A cookie will usually contain the name of the domain it originated from, the “lifespan” of the cookie and a unique identifier (usually a randomly generated number).

What type of cookies do we use?

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services such as web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

  • Wistia

To deactivate the use of third party advertising cookies, you can visit the “Manage Cookies” page to manage the use of these types of cookies.

You may block cookies by activating the setting on your browser that allows you to turn off or disable cookies. However, if you block all cookies you may not be able to view content or access all or parts of our website.

With the exception of essential cookies, all other cookies will expire after 90 days.