Who we are
The Famous Grouse is ultimately owned by The Edrington Group Limited, a private limited company (registered in Scotland No. 36374), and our registered office is at Edrington, 100 Queen Street, Glasgow G1 3DN (“Edrington”).
- What types of personal data we collect;
- How we collect personal data;
- When and why we share it with other organisations, including the types of organisations involved;
- How long we keep personal data for; and
- The rights and choices you have with regards to your personal data.
What types of Personal Data do we collect about our Consumers?
- Your name, age/date of birth (for age verification purposes) and location;
- Your contact details: postal addresses including billing and delivery addresses, contact telephone numbers;
- Details of purchases and orders made by you;
- When you make a purchase or place an order with us, your payment card details;
- Your correspondence and communications with The Famous Grouse;
- Personal data which you have maybe shared via a public platform (such as on The Famous Grouse’s Facebook or Instagram feed);
- Your communication and marketing preferences;
- Your interests, preferences, feedback and survey responses;
- Online browsing activities on The Famous Grouse’s website.
How do we collect your personal data?
We collect your personal data when:
- You subscribe to receive our newsletter;
- You make an online purchase or place an order online for a product or merchandise;
- You enter a ballot or competition related to The Famous Grouse or one of The Famous Grouse’s products;
- When you attend one of our events or visit one of our sites;
- When you contact us, for whatever reason.
How do we use your personal data?
Edrington (and trusted partners acting on our behalf) use your personal data:
- With your agreement, to provide you with information, products or services that you request from us, or which we feel may interest you (but only when you’ve given your consent to be contacted by us);
- We may send you personalised communications based on your preferences, and use of The Famous Grouse’s products;
- To verify your identity and your age;
- For crime and fraud prevention, detection and related purposes;
- To enable Edrington to manage any customer service interactions with you;
- To ensure that our web content is presented in the most efficient way for you and your computer;
- To allow you to participate in interactive features on our website, when you choose to do so; and
- Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
What is our legal reason for holding personal data?
Data protection laws require us to state our legal reason for processing your personal data.
We rely on your consent to send you marketing communications about The Famous Grouse. You can withdraw your consent to receive these communications at any time by using the unsubscribe button included in the communications we send you, or by contacting us at [email protected]
Edrington also collects and uses your personal data because it is necessary for:
- the pursuit of our legitimate interests (as set out below);
- the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a consumer; or
- complying with our legal and regulatory obligations..
Our legitimate interests
The normal legal basis for processing consumer data, is that it is necessary for the legitimate interests of Edrington, including:
- selling and supplying goods to our consumers;
- protecting consumers, employees and other individuals and maintaining their safety, health and welfare;
- promoting, marketing and advertising our products;
- understanding our consumers’ behaviour, activities, preferences, and needs;
- improving existing products and developing new products;
- handling consumer contacts, queries, complaints, or disputes; and
- preventing, investigating and detecting crime, fraud, or anti-social behaviour and prosecuting offenders.
What are your rights?
You have a number of rights under the data protection laws in relation to the way we process your personal data, namely:
- to access your data;
- to have your data rectified if it is inaccurate or incomplete;
- in certain circumstances, to have your data deleted or removed;
- in certain circumstances, to restrict the processing of your data;
- a right of data portability, namely to obtain and reuse your data for your own purposes across different services;
- to object to direct marketing;
- not to be subject to automated decision making (including profiling), where it produces a legal effect or a similarly significant effect on you; and
- to claim compensation for damages caused by a breach of the data protection laws.
If you wish to exercise any of these rights, please contact [email protected]
Who do we share your Personal Data with?
To effectively fulfil our obligations to you, and to provide you with certain benefits, we use a number of trusted and reliable third parties to carry out functions which involve the processing of your Personal Data. These include IT, delivery and marketing service providers.
- When you order products from us, we will share your details with our fulfilment partner, who will process your orders as set out in our Terms and Conditions.
- We use marketing service providers to administer services on our behalf, such as sending communications to our consumers, administering any promotions or ballots which we run.
- Other agencies and fulfilment partners to administer events, competitions and brand programmes that you have opted into.
- Our subsidiary companies who are involved in customer services and marketing activities related to The Famous Grouse.
Some of the third party service providers we use may be based outside of the European Economic Area, but we will only transfer personal data to these service providers where we are satisfied that adequate levels of protection and security controls are in place to protect your personal data. We impose contractual obligations on service providers relating to data protection and security which means that they can only use your personal data to provide services to Edrington or to you, and no other purpose.
We may provide information to others (such as governmental or law enforcement agencies) in the good faith belief that such action is necessary to: (i) enforce or apply our Terms and Conditions; (ii) comply with any legal claims raised against Edrington; (iii) protect the rights, property or safety of Edrington; or (iv) protect the rights, property or safety of the public.
If Edrington becomes involved in a merger, acquisition, bankruptcy, or other transaction involving the sale of some or all of our assets, user information, including personal information collected from you through your use of our Website, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you, either through email and/or a prominent notice on the Website.
How long do we keep your personal data?
We will not retain your personal data for longer than necessary for the purposes set out in this Policy. Different retention periods will apply to different types of data. If you wish to have your data deleted or removed please contact [email protected]
How do we protect your personal data?
Edrington is committed to keeping your personal data safe and secure. To prevent unauthorised access, maintain data accuracy and ensure the correct usage of personal data, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure the personal data we collect online.
If you have any questions or concerns about the way in which your Personal Data is processed, please contact [email protected].
Cookies are small files downloaded to your computer or mobile device when you browse certain websites. Cookies contain information that is transferred to your computer's hard drive.
Please visit www.allaboutcookies.org for more information about cookies and the way they work.
verify you are old enough to view our site content;
track which parts of a site you visit and which websites you came from to get to our website. All information collected by this cookie is aggregated and is therefore anonymous
with your consent we may place a cookie to remember your preferences so that you do not need to re-enter your details (country/age and language).
provide you with a quick link to social networking sites such as Twitter and Facebook we embed external cookies from third parties within our website. You can view the cookie usage policy of these third parties on their own websites.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can alter your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If you would like to opt out of being tracked by Google Analytics across all websites which you view, please visit http://tools.google.com/dlpage/gaoptout.
Some areas of our site use AddThis, a widely used social bookmarking service that makes it easy to share articles to social media websites like Twitter or Facebook. If you would like to opt out please visit http://www.addthis.com/privacy.
What is a cookie?
A cookie is a small file of letters and numbers that we store on your browser of the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. A cookie will usually contain the name of the domain it originated from, the “lifespan” of the cookie and a unique identifier (usually a randomly generated number).
What type of cookies do we use?
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below: